Policy:

We agree to make immediate, good faith efforts to resolve any issues about our services. We will make our best efforts to issue an opinion letter no later than 72 hours on the business day following the business day on which complete and accurate information and documents are received by us. If the client requests a refund before substantial services are provided, we will promptly refund any advance fee that was paid when work was not completed. If any opinion letter contains any errors that are our responsibility, we will issue a revised opinion at no additional charge. Our firm is entitled to rely upon the accuracy of information provided by the client.  If errors in the opinion are the result of inaccurate information provided by the client, the cost of revising the opinion will be the responsibility of the client.

All items are more detailed in our engagement letters, which are signed before payment is received.